Refund Policy

You, the customer are our Number one priority and so, we at RDPDATABASE provide a 24 Hours Money Back guarantee to those clients who ordered our service and are having any discrepancies with it. The reason for the above has to be mentioned and our qualified technicians would come up with the root of the problem and will provide you with a suitable solution. If by any chance, there are some discrepancies regarding our product, we ensure a safe and reliable guarantee for the refund of your money, as bound by moral obligation. Transaction & Setup fees will NOT be refunded.

Refunds on grounds of the pretexts mentioned below will not be accepted :

  • Ignorance about the proper usage of RDP
  • Other technical reasons at the client’s end that prevent him/her from using our product to its optimal efficiency.
  • Issues concerning third-party software. ( If a 3rd party software or Bot is corrupted or is tampered refund will not be given for that reason, you should contact their support to get it solved.)
  • Refund Policy does not apply to USA / Admin Access product category.
  • Invalid claim or silly reasons are NOT eligible for a refund.
  • No refund is allowed on Residential RDP Plans Due to nature of it’s service(as we only assign 100% clean and fresh IP).

*RDPDATABASE strictly does not condone Hacking/ Brute-forcing/ Mass Mailing Tools. They are illegal and hence clients will not be able to use them, with the servers provided by us.


Admin RDP Server Policy :

  • Our Server managers are at your service 24X7. Please feel free to contact us anytime.
  • No encoding of videos is allowed in admin RDP servers.
  • Server maintenance will be done occasionally which may involve restarting of the server. So, in that case, no refund will be entertained.
  • Refund Policy does not apply to USA / Admin Access product category.
  • No refund will be entertained on the dedicated server after provisioning/delivery of the server.

Note 1: If you violate our ToS, no refund will be made at any cost.

  • You agreed to our ToS and Refund Policy during payment, hence Paypal, or any other payment mode will also read our Policies and make refunds based on our Refund Policy.
  •  If you don’t agree to the above Rules/Restrictions, then please DO NOT place Server/RDP order.
  • There is a Fastspring Paypal/credit card commission cost of 2.5% of the charged amount plus $2.14 which will be deducted for a refund.
  • If you raise the dispute on Paypal then you’ll be no longer to pay again through Paypal/Card gateway. And it’s Fastspring policy. Refund usually take up to 3-4 days so please self-restraint yourself before calling us, scammer.

Note 2: Refund policy is not applicable to the Private plan/Botting Plan/Residential Plan/Dedicated Plan, so check the plan’s specs carefully before purchase.

We have 24 hrs refund policy so in the case if it doesn’t meet your requirement we will initiate the refund. But you should have a valid reason, not these types of things, that streaming is lagging, it’s slow etc…, all these can be fixed and if not then upgrade your current plan. (For more details contact us) The refund is not entertained above all these above-mentioned case.