FAQs

 

Categories

Payments and Gateways

Abuse and Complaints

Common Questions

Pre-sales and Orders

Services


Windows

Forex VPS

VPS Control Panel

Upgrades and Downgrades

Because I do not have Credit Card added to my PayPal it does not let me to pay, What should I do?

PayPal may not let you Subscribe if you do not have a Credit Card added to your PayPal account. To solve this issue you can go to your Client Area then click on ‘Add Fund’ and add the desired amount of money. With the credit you have added then you can pay the invoice.

How can I renew my server? How soon can I renew?
All the monthly invoice generates 14 days before the due time. This means you cannot extend a VPS any earlier than that however you can add ‘fund’ to your account so it pays the invoice automatically when you have enough credit to cover the invoice.
How do I subscribe to pay automatically with PayPal?

In order to subscribe with PayPal subscription so the invoice is paid on the exact day which you start to pay it is you need to click on the ‘Subscribe’ button as below! Please make sure it supposed to be the before the due time of the invoice.

I do not want to subscribe with PayPal. How can I pay without subscription with PayPal?

If you do not wish to subscribe to Cloudzy for any reasons then you can follow the instruction below.
To solve this issue you can go to your Client Area then click on ‘Add Fund’ and add the desired amount of money. With the credit you have added then you can pay the invoice.

I have paid by Bitcoin but the server is not installed yet?

We get a high amount of tickets asking why the VPS is not provisioned yet? The answer to this question is when you pay by Bitcoin as soon as the transaction gets confirmed by the Bitcoin network the system automatically installs your order (it usually takes 1 to 20 minutes). However, sometime the Bitcoin network is very busy or the transaction fee is very low and the transaction may take longer. If a transaction does not confirm at least 3 confirmation in 24 hours. The transaction will be rejected and be refunded to your Bitcoin wallet.

To avoid this problem simply specify a higher rate for the fee when you are about to pay by Bitcoin and your server will be installed after the 3rd confirmation.

Paying by Credit Card and Credit Cards verification, Why?
  • We get a high amount of tickets asking why the VPS is not provisioned yet? The answer to this question is when you pay by Bitcoin as soon as the transaction gets confirmed by the Bitcoin network the system automatically installs your order (it usually takes 1 to 20 minutes). However, sometime the Bitcoin network is very busy or the transaction fee is very low and the transaction may take longer. If a transaction does not confirm at least 3 confirmation in 24 hours. The transaction will be rejected and be refunded to your Bitcoin wallet.

    To avoid this problem simply specify a higher rate for the fee when you are about to pay by Bitcoin and your server will be installed after the 3rd confirmation.

What is your Refund policy?
  • Cloudzy offers 7 days money back guaranteed on new orders. If you wish to cancel your server, you must open a ticket from here to request a ‘Refund’ during these 7 days. We do not have a refund on re-occurring payments. So please be careful if you wish to cancel your service, to do it at least 4 days before the due time.
What payment options do you have?
  • We do accept Bitcoin, PayPalCredit Cards (Master Card, VISA, Amercian Express and Apple Pay) and Alt Coins. We also have other payment options like: PerfectMoney and Payza for your convenience as well.

VPS server suspended because of abuse complaints, what should I do?

Rdpdatabase has a zero tolerance for abuse complaints and we take it very seriously! If your VPS server suspended because of misuse or an abusive usage such as criminal uses: Phishing, Spamming, Child Porn, Attacking other people, etc…. There is a $250-$1000 fine or NO WAY for unsuspension, this depends on the complaint type.

PLEASE DO NOT OPEN A TICKET FOR THIS MATTER!

How to re-add an addon domain when cpanel says its already configured?

Firstly, we are very sorry to see you want to leave us. Please contact us directly from here if you have faced any problem before you request a cancellation as we are sure we can fix it for you.
WARNING: By canceling your service our system will automatically terminate your service so please be careful.

How to update cpanel license file to correct Invalid License File?

If you get Invalid License File when you login to cpanel after a hostname change you need to update your cpanel license file by: Login to shell and run the following from command line:/usr/local/cpanel/cpkeyclt

How to connect to my Windows VPS?
  • Please check out the following guides on how you can connect to a Windows VPS:

    How to connect to my Windows VPS from windows?

    How to connect to my Windows VPS from Mac?

    How to connect to my Windows VPS from Linux?

How to set a Name Server and assign my domain name to the VPS?
  • In this guide, I will go through a brief description of how you can point out your domain name to the VPS. First, you either have to buy a domain name or edit your current domain name. Each VPS comes with one dedicated IP address, which is only assigned to your VPS server. In your domain control panel, click on create/edit the current ns1 and ns2 or any subdomain and then enter your server IP address which will be as xx.xx.xx.xx and save it! That’s it.
What is ALLOWED and what is NOT ALLOWED?
  • Any legal activities are allowed as long as it is not harming our network and users.
    Yes, we do also allow Torrents, IRC, Proxy and adult as well.

     

    Illegal/crime activities such as Spamming, Phishing, Scamming, Mining, Attacks, Scanning Network, Trojans. NOT allowed and will cause an immediate termination without any prior notice.

What is Hostname? What should I enter for a Hostname?
  • Hostname or Name is an identification which a name you give to identify a server. So it means you can choose any random name as it is not important.

    For example, you can choose server01 or a domain name like server.example.com

    Note: Please DO NOT use [space], special characters like (:@#$%^&()/), http:// or https://, email address. It will break your order.

What is your DDoS protection means?
  • Anti-DDoS protection can protect you against expensive DDoS attacks if your server ever is targeted for a DDoS attack. In Rdpdatabase we are glad to offer this feature for FREE while other VPS providers if they have this feature they would charge you for a DDoS protection.

    Please remember this is different than DoS attacks which cause your server load goes high and the website/server becomes slow and none-responsive. You still need to do a right software configuration and having a Firewall in place.

How do I cancel my service and when can I do it?
  • Firstly, we are very sorry to see you want to leave us. Please contact us directly from here if you have faced any problem before you request a cancellation as we are sure we can fix it for you.
    WARNING: By canceling your service our system will automatically terminate your service so please be careful
Are there any hidden costs?
  • There is NO hidden fees. We mentioned everything in our order form. Rdpdatabase does not charge any extras.
Can I get a residential IP address VPS?
  • You are just in luck, We do have a special plan in New York City which comes with an ISP aka residential IP address. 
Do you allow adult Web sites?
  • No, we don’t allow adult content.

How to Create a new windows user?
  • If you are wondering if you can have more RDP users (which yes you can) and unsure on how to make a new user just follow the 9 easy steps below and you should have no problems.

    1. Open Start Menu
    2. Click on Server Manager up the top of the start menu
    3. The server manager box will than open and there will be multiple options to be expanded.
    4. Expand the expand menu thats named ‘Configuration’ than more will be shown.
    5. Look for the Local Users and Groups expand menu and expand it.
    6. You will then will be shown 2 folders called ‘Users’ & ‘Groups’
    7. Click on ‘Users’ and then on the toolbar at the top of the window giving 4 options to open though we only want one of them.
    8. Open the drop down menu named ‘Action’ than click on ‘New User…’
    9. Than fill in the details needed.

After upgrade the Windows does not shows the upgraded drive size?
  • If you had done an upgrade from a smaller plan to a bigger plan first please make sure you have done hard ‘Reboot’ from the VPS control panel in your account to make sure the VPS loaded with the new configuration (We always recommend to make a back up from your sensitive files before doing this)
How to use Windows Server 2003 VPS ?
  • Unlike all of other our Windows installation unfortunately with Windows Server 2003 you have to take an extra step to gain access to Windows Remote Desktop (RDP).
    To do this you have to log in via VNC or noVNC for the first time (You have to do this only once)

     

    First, Please wait for 10 – 15 minutes after you have ordered a server (During this time our system installs your server)

    After making an order please go to  Client Area  > Login > Services > Choose the right VPS server and then click on VNC > Click on ‘Launch HTML 5 VNC Client’ and a new page will open.
    On this page, you will see the Windows login page. Click on Ctrl + Alt + Delete on the right-hand side and just press enter to log in (with the username Administrator and EMPTY password – You should leave the password blank)

    Once you have done that then you can connect to the Windows by using Windows Remote Desktop or similar software.

How to Reload (Re-Install) the VPS?
  • In this guide, we are going to show you how you can re-install the VPS either with Windows or Linux distro. You can freely choose any version of the Operating System you wish to.
    WARNING: By doing this all of your data stored on the VPS will be permanently deleted. Please make sure you have back up from your important data.
What location does have the lowest latency to my broker?

One of the very first questions you may ask yourself before you buy a VPS server for your Forex trading:  what is the best location to have a VPS server for my Forex trades?

The closer the server location is to your broker,  the better.  Closer location  means less latency from your Forex software (be it MT4, MT5 or any other Forex trading software) so that your trades will initiate much faster and with no lagging.

Traditionally, most brokers are located in New York City and London but they can also be located in any other popular cities.

Luckily, we have servers available in the most popular locations.

You can ping them to determine latency, download a test file from them to examine the speed – all by just visiting  .  It will allow you to try different locations and to determine which one is best for you!

If you are still unsure, please do not hesitate to contact us!

How can I add PTR or rDNS entry?

For security reasons, we have disabled the function adding PTR request in Virtualizor.
In order to have an entry you have to open a support ticket and after we could verify you we can set a PTR request for your IP(s).

Here are the rules you have to follow. 
1. First, you need to have a working website on the domain name you wish to have PTR entry on it (a real website)
2. The PTR entry must be pointed to the IP address and can be pingable.
3. You have to use your real information when you have signed up on our website and not using VPN or Proxy servers when you have signed up.
4. Any misuse an immediate termination will happen.

How to point my domain name to my VPS? (what are the Name Servers?)

VPS servers are different than the shared web hosting. As you have a complete dedicated space then that means you have to create your own name servers. To perform that it is very easy to do.

Step 1: You have to grab your VPS IP address which you can find it from the ‘server information details’ which emailed to you when you did sign up

Step 2: Go and login into the control panel of your domain provider and from there create two name servers for your domain name

example:

ns1.yourdomainname.com IP: 1.1.1.1 (VPS IP)

ns2.yourdomainname.com IP: 1.1.1.1 (VPS IP)

That’s it 🙂

How can I upgrade my VPS to a higher plan or a longer term plan?

It is possible to upgrade your VPS plan either to a longer term or to a higher plan with higher resources allocated to your VPS server.

1. What should I do if I want to upgrade my current VPS to a higher VPS plan?
If you wish to upgrade your VPS plan to a higher VPS plan, please first open a ticket with our support department and ask them if there are any available resources on the node (the node is the server that your VPS is located on).

Scenario A (Not always possible)
You have to process the upgrade and pay the difference. However, if not enough resources available

Scenario B (Recommended)
Always a fresh install is recommended. Most of the time we are out of resources, so a clean install is recommended, however, please make sure you do backup your data as all the data will be wiped out.

Scenario C
If you do not want a fresh install and want to keep the current data and configuration, then you can pay one time $25 fee, and we will migrate your VPS to a new node and perform the upgrade (Please note, it takes few hours to complete their request)

2. What should I do if I want to upgrade my current plan to a longer-term plan and get the discount as well?
For example, if you wish to upgrade your monthly plan to a yearly plan then simply

Note: This section will be completed

VPS downgrades

Unfortunately, downgrades are not possible as the drive size of a VPS cannot be shrunk but if you really wish to downgrade your server then you can order a new VPS server with lower parameters once you have moved your data then you can cancel your original VPS server.